Shipping within Denmark

We offer delivery to GLS parcel shops and home addresses throughout Denmark.

The current delivery price is calculated and displayed during checkout. Delivery to a GLS parcel shop is free for orders exceeding DKK 500.

The estimated delivery time is 1–2 business days after dispatch.

Shipping within the European Union

Orders to countries within the European Union are delivered using one of our available delivery providers. The available carrier and delivery option depend on the destination and will be displayed during checkout.

The shipping price varies by destination and is calculated after you enter the delivery address.

We offer free standard delivery within the European Union for orders exceeding EUR 70, or the corresponding threshold displayed in the customer’s local currency.

Orders are dispatched from Denmark. For delivery addresses within the European Union’s VAT and customs territory, applicable VAT is included in the checkout price, and the customer will not normally be charged import duties or customs fees upon delivery.

Different rules may apply to Overseas Countries and Territories, Outermost Regions, special fiscal territories, and other destinations associated with an EU country but located outside the EU VAT or customs territory.

DDP deliveries outside the European Union

We currently deliver on a Delivered Duty Paid (DDP) basis to:

• Norway

• United States of America

• United Kingdom

• Switzerland

• Australia

• Canada

For these destinations, applicable import VAT, sales tax, customs duties, and ordinary customs-clearance charges are included in the final amount collected at checkout or otherwise paid by Trolle Company A/S.

The total displayed during checkout is therefore the amount you pay for the order, and you should not normally be asked to pay additional import duties, VAT, or customs-clearance charges when the parcel is delivered.

DDP does not cover costs caused by circumstances attributable to the recipient, including storage charges resulting from a failure to respond to the carrier, address-correction charges, refusal of delivery, or failure to provide information required for customs clearance.

Deliveries to the rest of the world

For countries and territories not included in the DDP list above, we normally deliver on a Delivered at Place (DAP)basis, previously also referred to as Delivery Duty Unpaid or DDU.

Trolle Company A/S arranges transportation to the destination. The recipient is responsible for paying any charges imposed in the destination country, including:

• Import VAT;

• Sales tax;

• Customs duties;

• Customs-clearance fees;

• Carrier administration fees; and

• Other local import charges.

These charges are not included in the amount paid to Trolle Company A/S unless expressly stated during checkout.

Import rules and charges are determined by local authorities and may change without notice. We cannot guarantee or estimate the final amount charged by customs authorities or carriers.

If the recipient refuses to pay applicable import charges, the parcel may be returned to us. Where permitted by law, the actual costs incurred for outbound delivery, return transportation, customs handling, and other carrier charges may be deducted from the refund.

Special territories

Different VAT, customs, and delivery rules may apply to islands, special fiscal territories, Overseas Countries and Territories, and Outermost Regions.

A destination may therefore be treated as outside the European Union’s VAT or customs territory even if it is connected to an EU member state.

If you are uncertain which rules apply to your delivery address, contact us at shop@trollecompany.com before ordering.

Information concerning the territorial scope of EU VAT rules is available through the European Commission.

Payment

Available payment methods are displayed during checkout and may include:

• Visa;

• Mastercard;

• American Express; and

• MobilePay.

The amount is normally charged when the order is dispatched from our warehouse. Different timing may apply to customised or made-to-order products where advance payment is required or expressly agreed.

By completing a card payment, you confirm that you are authorised to use the selected payment method.

Customers under the age of 18 may place an order only with the approval of a parent or legal guardian.

Payments are securely processed by Shopify and the payment provider selected during checkout. Trolle Company A/S does not normally receive or store complete payment-card details.

Purchase agreement

Products placed in your shopping cart are not reserved and may remain available for purchase by other customers until your order has been completed.

After submitting your order, you will receive an automated email confirming that we have received it. This email is an acknowledgement and does not necessarily constitute acceptance of the order.

A binding purchase agreement is concluded when we send an order confirmation, confirm dispatch, or otherwise expressly accept the order.

We may reject or cancel an order before acceptance where reasonably necessary, including if:

• The product is unavailable;

• An obvious pricing or product-information error has occurred;

• Payment cannot be authorised;

• The delivery address cannot be serviced;

• Fraud or misuse is suspected; or

• A product does not meet our normal quality requirements.

If we cancel an order after collecting payment, the amount collected for the cancelled products will be refunded.

Dispatch and delivery

Available delivery methods, delivery prices, and estimated delivery times are displayed during checkout.

Unless a longer processing time is stated on the product page, orders are normally prepared and dispatched as soon as possible after acceptance.

Certain products, sizes, colours, customised items, and made-to-order products may have longer lead times. Where applicable, the expected availability or dispatch date is displayed on the relevant product page or communicated in the order confirmation.

Delivery times are estimates rather than guarantees. Remote destinations, customs clearance, incomplete delivery information, public holidays, severe weather, and circumstances outside our reasonable control may cause delays.

Tracking information will normally be sent by email after the order has been dispatched.

Contact

For questions concerning payment, shipping, customs, or delivery, please contact:

Trolle Company A/S
Gydevang 17
DK-3450 Allerød
Denmark
CVR/VAT No. DK35811427

Email: shop@trollecompany.com
Telephone: +45 48 48 51 15

Permalink: Shipping policy

Last updated: 7 September 2026

This Refund & Return Policy applies to purchases made from Trolle Company A/S through trollecompany.com.

Requesting a return

You can request your return through your Shopify customer account.

Sign in using the email address associated with your order and the one-time verification code sent to that address. Select the relevant order and the products you wish to return, and then submit your return request.

If you cannot access your account or need assistance, contact us at shop@trollecompany.com and include your order number.

Please wait until your request has been approved and you have received our return instructions before sending the products.

Statutory 14-day right of withdrawal

Consumers purchasing online generally have a statutory right to withdraw from the purchase within 14 days without giving a reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, takes physical possession of the products.

If products from the same order are delivered separately, the period generally begins when the final product is received.

To exercise your right of withdrawal, you must notify us before the 14-day period expires by:

• Submitting a return request through your Shopify customer account;

• Emailing shop@trollecompany.com; or

• Sending us another clear statement confirming your decision to withdraw.

It is not sufficient simply to refuse delivery or fail to collect the parcel.

After notifying us, you must send or deliver the products to us without undue delay and no later than 14 days after the date on which you notified us of your withdrawal.

Our voluntary 30-day return policy

In addition to the statutory 14-day withdrawal right, we offer Consumers a voluntary return period of 30 days from the date of delivery.

A return request must be submitted within this 30-day period through your Shopify customer account or by contacting shop@trollecompany.com.

After submitting your return request, the products must be sent or delivered to us within 14 days unless otherwise stated in the return instructions.

For returns requested after the statutory 14-day period but within our voluntary 30-day period:

• Products must be unused, undamaged, clean, and suitable for resale;

• Products must be returned with their original packaging, labels, accessories, components, manuals, protective bags, and other included items;

• Clothing must not have been worn beyond trying it on;

• Helmets and other safety equipment must not have been used, ridden in, dropped, involved in an impact, or otherwise damaged;

• Security tags, protective films, and seals must remain attached where applicable; and

• Proof of purchase is required.

Our voluntary 30-day return policy does not replace or restrict your statutory rights.

Product condition during the statutory withdrawal period

During the statutory 14-day withdrawal period, you may inspect a product in the same way that you would reasonably be permitted to inspect it in a physical shop.

You are responsible for any reduction in value caused by handling beyond what is necessary to establish the product’s nature, characteristics, fit, and functioning. Where permitted by law, a corresponding amount may be deducted from your refund.

For safety reasons, a riding helmet should only be tried on sufficiently to assess its size and fit. It must not be used for riding or exposed to an impact.

Original packaging is not an absolute requirement for exercising the statutory withdrawal right. However, missing or damaged packaging may reduce the product’s value, particularly where the packaging forms an important part of the product or is required for its protection.

Products excluded from the statutory right of withdrawal

The statutory right of withdrawal does not apply to products manufactured according to the customer’s individual specifications or products that are clearly personalised.

This may include:

• Custom-made helmets manufactured specifically for the customer;

• Helmets or other products with an individually customised configuration that we do not ordinarily keep in stock;

• Products bearing personalised embroidery, engraving, printing, initials, names, logos, colours, measurements, or other individual specifications; and

• Other clearly personalised or made-to-order products.

A custom order cannot normally be cancelled after production or customisation has started.

The exception does not apply merely because the customer selected a standard colour, size, or option that we ordinarily offer and stock.

Other statutory exceptions may apply, including:

• Sealed products that are unsuitable for return for health or hygiene reasons after the seal has been broken; and

• Digital products where delivery has begun after the customer expressly consented to immediate delivery and acknowledged the loss of the withdrawal right.

These exceptions do not affect your rights if a product is defective, damaged upon delivery, incorrectly supplied, or does not correspond to the order.

If you are uncertain whether a customised product can be cancelled or returned, contact us at shop@trollecompany.com before ordering.

Products excluded from our voluntary return policy

The following products are not accepted under our voluntary return policy after the statutory withdrawal period has expired:

• Clearly personalised or made-to-order products;

• Gift cards and store credit;

• Used, worn, washed, altered, damaged, or incomplete products;

• Products showing signs of improper use or care;

• Helmets or safety equipment that have been used, ridden in, dropped, or exposed to an impact;

• Sealed hygiene products after the seal has been broken; and

• Products marked as final sale where permitted by applicable law.

This section does not limit any mandatory statutory rights.

Shipping—how to package and send your return

Before returning a product, please submit your return request through your Shopify customer account.

Please wait until your return has been approved and you have received the return instructions. Where available, we will provide a prepaid return label and deduct the applicable return-label charge from your refund.

The following return-label charges currently apply:

• Denmark: DKK 69

• Sweden: SEK 79

• European Union, excluding Denmark and Sweden: EUR 12

• United States: USD 30

• United Kingdom: GBP 15

• Switzerland: CHF 20

• Rest of the world: EUR 40

The applicable charge will be deducted from your refund unless we have expressly agreed to cover the return cost or the return concerns an accepted claim for a defective, damaged, or incorrectly supplied product.

Products must be packed securely and, where reasonably possible, in their original protective packaging. Include all accessories, components, labels, manuals, protective bags, and other items supplied with the product.

If you reuse the original shipping box, remove or completely cover all previous shipping labels and barcodes.

Keep the return receipt and tracking information until your return and refund have been completed.

You remain responsible for the return shipment until it has been delivered to us, except where applicable law provides otherwise.

If a prepaid return label is not available for your destination, you must arrange and pay for tracked return shipping yourself. We recommend using an insured delivery service appropriate for the product’s value.

Returns must be sent to:

Trolle Company A/S
Att: Returns
Gydevang 17
DK-3450 Allerød
Denmark

Please do not send a return until it has been registered and you have received our return instructions.

Refunds

We aim to inspect and process returned products within 2–5 business days after receiving them.

For a valid statutory withdrawal, we will refund the relevant payments without undue delay and no later than 14 days after being informed of your decision to withdraw.

We may withhold the refund until we have received the returned products or you have supplied evidence that they were sent, whichever occurs first.

If you withdraw from the entire order within the statutory withdrawal period, we will also refund the cost of the least expensive standard delivery method offered for the order.

Additional delivery costs resulting from your choice of a more expensive delivery method, such as express delivery, are not refundable.

If you return only part of an order, the original delivery cost will not normally be refunded unless the delivery charge would have been lower had you originally ordered only the products you keep.

For returns made under our voluntary 30-day return policy after the statutory withdrawal period, we refund the purchase price of the returned products. Original delivery charges are not refunded unless otherwise expressly agreed.

The applicable return-label charge and any lawful deduction for diminished value will be deducted from the refund.

Refunds are issued to the original payment method unless otherwise agreed. Your bank or payment provider may require additional processing time before the refund appears in your account.

Gift cards, store credit, discount codes, or Circle Credit used for an order may be restored or adjusted in accordance with the conditions that applied to them.

Free gifts and promotional offers

If you received a free gift or promotional product with your order and subsequently return products so that the remaining order no longer qualifies for the gift, you must also return the gift unused and in its original condition.

If the gift is not returned, we may deduct its stated retail value from your refund where permitted by law.

If returning products causes an order to no longer qualify for a discount, bundle price, free delivery, Circle benefit, or other promotion, the refund may be adjusted to reflect the terms of the original offer where clearly stated and permitted by law.

This does not restrict your mandatory statutory rights.

Exchanges

If you want a different size, colour, or product, the quickest option is normally to place a new order and return the original product separately.

Start the return through your Shopify customer account. The original order will be refunded after the return has been received, inspected, and approved.

If an exchange option is available directly through Shopify for your order, it will be displayed during the return process.

Products returned for exchange must comply with the same conditions and deadlines described in this policy.

Returns and exchanges at our showroom

Online purchases may also be returned or exchanged at our showroom:

Trolle Company A/S
Gydevang 17
DK-3450 Allerød
Denmark

Please bring:

• The product;

• Its original packaging and included accessories; and

• Your order confirmation or other proof of purchase.

Refunds for online orders are issued to the original payment method and are not normally paid in cash at the showroom.

Our voluntary showroom return and exchange service does not affect your statutory rights.

Refused and uncollected deliveries

Refusing delivery or failing to collect a parcel does not, by itself, constitute a valid notice of withdrawal. You must also clearly notify us that you wish to withdraw from the purchase.

If a parcel is refused, uncollected, or cannot be delivered because of incorrect or incomplete information supplied by the customer, it may be returned to us.

Where permitted by law, we may deduct the actual direct costs incurred for return transportation, customs charges, or carrier address-correction charges from the refund.

This does not apply where the failed delivery was caused by us, the carrier, or a defect or error for which we are responsible.

Damaged, defective, or incorrect products

If you receive a damaged, defective, or incorrect product, submit a request through your Shopify customer account or contact shop@trollecompany.com as soon as reasonably possible.

Please provide:

• Your order number;

• A description of the issue;

• Photographs of the product;

• Photographs of the external packaging and shipping label if transport damage is involved; and

• Any additional information reasonably required to assess the claim.

Please retain the product and its packaging until we have provided instructions.

If the claim is accepted, we will cover the reasonable return cost and provide an appropriate remedy in accordance with applicable law.

Two-year statutory complaint period

Consumers have statutory rights when a product is defective, does not correspond to its description, is unsuitable for its normal purpose, or otherwise fails to conform to the contract.

Under Danish law, Consumers generally have a two-year statutory complaint period beginning on the date the product was delivered.

A complaint must be submitted within a reasonable time after the defect is discovered. A complaint submitted within two months of discovering the defect will generally be considered timely under Danish law.

You can attempt to submit your complaint through your Shopify customer account.

If the order is no longer eligible for a return request through Shopify, contact shop@trollecompany.com directly. Shopify’s return window does not restrict your statutory complaint rights.

We will assess the product and the circumstances of the complaint. Depending on the applicable legal requirements, an accepted complaint may result in:

• Repair;

• Replacement;

• A proportionate price reduction; or

• A refund if repair or replacement is unavailable, disproportionate, unsuccessful, or cannot be completed within a reasonable time.

An ordinary complaint does not cover normal wear and tear, accidental damage, improper use, incorrect maintenance, unauthorised modification, or damage caused by failing to follow the product instructions.

If a complaint is rejected after inspection, we will contact you before arranging any return shipment for which you may be responsible.

Any manufacturer’s commercial warranty applies in addition to your statutory rights and does not replace or restrict them.

Model withdrawal form

You may use the following form if you wish to withdraw from your purchase. Use of the form is optional.

To:

Trolle Company A/S
Gydevang 17
DK-3450 Allerød
Denmark
Email: shop@trollecompany.com

I/We hereby give notice that I/We withdraw from my/our contract of sale for the following products:

Ordered on/received on:

Order number:

Name of Consumer(s):

Address of Consumer(s):

Signature of Consumer(s), only if submitted on paper:

Date:

Contact

If you have questions about a return, exchange, refund, or complaint, please contact:

Trolle Company A/S
Gydevang 17
DK-3450 Allerød
Denmark
CVR/VAT No. DK35811427

Email: shop@trollecompany.com
Telephone: +45 48 48 51 15

Permalink: Refund policy

Website operator

This website is owned and operated by:

Trolle Company A/S
Gydevang 17
DK-3450 Allerød
Denmark

Company Registration No. (CVR): 35811427
VAT ID: DK35811427
Email: shop@trollecompany.com
Telephone: +45 48 48 51 15

Trolle Company A/S is registered in Denmark and is the contracting seller for purchases made through trollecompany.com, unless expressly stated otherwise.

Intellectual property

Unless otherwise stated, all content on trollecompany.com—including text, photographs, graphics, videos, logos, website design, and other materials—is owned by or licensed to Trolle Company A/S and is protected by applicable copyright, trademark, design, and other intellectual-property laws.

Trolle Company A/S distributes and sells products from multiple brands. Brand names, trademarks, product designs, logos, images, and other intellectual-property rights belonging to third-party brands remain the property of their respective owners and are used with authorisation.

Website content may not be copied, reproduced, modified, distributed, republished, commercially exploited, or otherwise used without prior written permission from Trolle Company A/S or the relevant rights holder, except where permitted by applicable law.

Contact

Questions concerning this website, an order, or our products should be sent to:

Email: shop@trollecompany.com
Telephone: +45 48 48 51 15

Permalink: Legal notice

Overview

This website is operated by Trolle Company. Throughout the site, the terms “we”, “us” and “our” refer to Trolle Company. Trolle Company offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 - General Conditions

We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 - Accuracy, Completeness And Timeliness Of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 - Modifications To The Service And Prices

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 - Products Or Services (If Applicable)

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 - Accuracy Of Billing And Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy.

Section 7 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

Section 8 - Third-Party Links

Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 9 - User Comments, Feedback And Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 10 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 - Errors, Inaccuracies And Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 13 - Disclaimer Of Warranties; Limitation Of Liability

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Trolle Company, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 14 - Indemnification

You agree to indemnify, defend and hold harmless Trolle Company and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 15 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 17 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Denmark.

Section 19 - Changes To Terms Of Service

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 20 - Contact Information

Questions about the Terms of Service should be sent to us at shop@trollecompany.com.
Our contact information is posted below:
Trolle Company A/S
Gydevang 17,
DK-3450 Allerød
Denmark

shop@trollecompany.com
+45 48 48 51 15

VAT no. DK35811427

Section 21 - Mobile Terms of Service

Trolle Company

Last updated: Sept. 26, 2024

The Trolle Company mobile message service (the "Service") is operated by Trolle Company (“Trolle Company”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Trolle Company’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Trolle Company through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Trolle Company. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Trolle or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Trolle Company mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Trolle or email ut@trollecompany.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

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